Software · Optional Service · EndPoint Management

Peace of Mind for the PC Running Your Machine

The PC that runs a SupplyPoint machine's touchscreen and software needs the same ongoing care as any other computer on a network — security updates, antivirus protection, and monitoring. EndPoint Management (EPM) is SupplyPoint's optional, cloud-based service that takes care of all of it, so that responsibility doesn't fall to a distributor or end customer's own IT team.

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What EndPoint Management Is

EPM is a complementary add-on, not a requirement — an option for organizations that want that responsibility handled for them, with peace of mind against viruses, malware, and ransomware, and no additional personnel cost to a distributor or end customer.

A Dedicated SupplyPoint Team

EPM comes with access to a dedicated SupplyPoint EndPoint Management support team. Every issue is handled directly by SupplyPoint technicians — not outsourced to a third party.

What's Included

OS Patching

  • New patches are collected and evaluated for severity and viability before deployment
  • Patches are tested locally at SupplyPoint before being rolled out
  • Verified patches are deployed to machines in use on a monthly cycle
  • Patch deployment is verified, with the OS configuration monitored and managed on an ongoing basis

Anti-Virus

  • Virus definitions updated every three hours
  • Regular scheduled scans
  • Active protection around the clock

Remote Support

  • On-demand remote control from a SupplyPoint technician, protected by two-factor authentication
  • Fast problem resolution without needing a technician on-site
  • Issues addressed before they become bigger problems

Proactive Monitoring & Alerting

  • Critical processes monitored multiple times a day
  • SQL Server health checks
  • Windows health checks
  • PC hardware health checks

Asset Tracking

  • Hardware component inventory for the PC
  • Installed software inventory
  • PC information linked to the corresponding machine, for a complete record of what's running where

How Endpoint Management Works

EndPoint Management is a separate, standalone cloud-based service, operated independently by a dedicated SupplyPoint team — it does not integrate with WebSync or SupplyPointiQ, and there's no automatic data flow between them. Reporting or information from EPM can be shared with a customer directly on request, which is often arranged for larger accounts.

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Total Inventory Control

Interested in EndPoint Management?

Ask your SupplyPoint account manager or distributor whether EndPoint Management is available for your machines.